AEMaaCS - New Relic One - Alerts

[Vignesh_Naren]

Hello AEM Community,

I’m exploring monitoring options for Adobe Experience Manager as a Cloud Service (AEMaaCS) with New Relic One APM.

Does AEMaaCS offer built-in support for defining alerts and notifications on critical metrics such as error rates, server downtime and server overload?

If not, what are the recommended approaches to trigger email alerts for the above mentioned scenarios?

Thank you for your guidance.

[HrishikeshKagne · Accepted solution]

Hi @Vignesh_Naren ,

AEM as a Cloud Service (AEMaaCS) does not offer direct built-in support for custom New Relic alerting.
the Adobe provides Cloud Manager and Adobe Experience Platform Monitoring (AEP Monitoring) which include key metrics like error rates, deployments, performance, and availability.
Recommended Approach:
Use Adobe’s AEP Monitoring to track health and performance.
Set up alerts via Adobe I/O Events or integrate with tools like Splunk, Datadog, or New Relic (if Adobe provides access to telemetry).
For New Relic specifically, alerts can only be set if you have access to application-level telemetry — which is limited in AEMaaCS.
Email Alerts Workaround:
Use Adobe I/O Events + Webhooks or custom middleware to trigger email notifications on deployment failures, downtime, etc.
So while direct alerting via New Relic isn’t officially supported out-of-the-box, Adobe’s native tools and APIs give you enough hooks to implement reliable monitoring and alerts.

Thanks

[daniel-strmecki]

Hi @Vignesh_Naren,

AEMaaCS includes New Relic, but you only get view permissions. Therefore, you cannot set up custom alerts. For events like server downtime and server overload, Adobe teams will react, so I am not sure if you even need it.

What you can do is create alerts from log feeds, for example, if you have Splunk, please refer to https://meticulous.digital/blog/f/visualizing-aemaacs-logs-with-splunk

Good luck,

Daniel

[Tanneru]

No, AEM as a Cloud Service (AEMaaCS) does not offer built-in, user-configurable support for defining alerts and notifications directly within the AEMaaCS UI or Cloud Manager for metrics like error rates, server downtime, or overload.  

But it can be achievable. Please gone through below link for more information.

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/usi...