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SOLVED

AEM6.4 | DAM queue issue | Upload a pdf file, it always shows “processing” status

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Level 2

Hello,

We have upgraded environment from AEM6.2 to AEM6.4. We are facing one issue in dam, Upload a PDF file into “/content/dam” on AEM6.4 environment, the status doesn’t change. The status remains same although we refresh the page. Also we have checked in error.log, didn't see any error.

This issue is happening only in touch UI.

1607142_pastedImage_0.png

Can anyone please provide help on this.

Thanks in advance !!!

Regards,

Prahlad

1 Accepted Solution

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Correct answer by
Community Advisor
0 Replies

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Correct answer by
Community Advisor

Hi,

please check below thread if helps

https://forums.adobe.com/thread/2346856

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Level 2

I found the root cause of this issue.

https://forums.adobe.com/thread/2393368

In my workflow last two steps were missing “Dam update asset workflow completed” and “send transient workflow completed email”

1639605_pastedImage_31.png

Also two configuration were missing

1639606_pastedImage_33.png

After Added above configuration the issue were solved.