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SOLVED

AEM Desktop App wont Connect

chadchan
Level 1
Level 1

chadchan_0-1612176545442.png

chadchan_1-1612176568256.png

Couple of our members cannot log on to the desktop app, but they can access the web browser version. Kindly advise how to fix the issue

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1 Accepted Solution
khamat_bn
Correct answer by
Level 4
Level 4

Hi @chadchan 

I also faced this issue before-to connect with AEM Desktop app, So please disconnect any user is connected with desktop app with same profile, also disconnect from web also and then try to login on Desktop app. It should work 

View solution in original post

1 Reply
khamat_bn
Correct answer by
Level 4
Level 4

Hi @chadchan 

I also faced this issue before-to connect with AEM Desktop app, So please disconnect any user is connected with desktop app with same profile, also disconnect from web also and then try to login on Desktop app. It should work 

View solution in original post