AEM as a Cloud Service deployment hangs "Updating Publish Instances"

[tgoodman_mediamonks]

Hi, 

My deployment has been stuck "Updating Publish Instances" for over 8 hours.  This should be a fairly vanilla deployment.  Is there any way to triage?

[SureshDhulipudi]

Please check the logs for any errors (or) request your AMS support team for more details

[tgoodman_mediamonks]

The deployment finally failed over 12 hours later. The deployment log states there was an error in indexing, but no easy way to interpret unless going to the support team

[arunpatidar]

Did this work before?
you can ask be ask Adobe to provide logs.

[tgoodman_mediamonks · Accepted solution]

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release. 

Recreating the pipeline fixes the issue

[kautuk_sahni]

Thank you for sharing the answer.