AEM - Access account problem

[gustavoi1852371]

Dears,

Today we had a problem to access our DPS account in the company.

Receive the informations from ADobe support that now it´s necessary access the new plataform - AEM. But, unfortable we can´t access with our login and password because the system not identify our account there.

So, we need a solution for this problem because our comercial area was very negative impacted today with this situation.

We´ve same questions:

1. AEM are available in Brazil?

2. If yes, how can access this plataform?

3. It´s necessary to buy a new license?

4. Who can send us a new login and password, please?

I´ll wait your soon return.

Kind Regards,

Gustavo Ibing - KFG Distribuidora.

[Jaideep_Brar · Accepted solution]

Please log a daycare ticket to and we troubleshoot why the credentials are not working. You can log a ticket by going to [1] and refer to [2] for more details on how to work with the support portal.

[1] http://helpx.adobe.com/marketing-cloud/contact-support.html

[2] Accessing the AEM Support Portal