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SOLVED

AEM 6.5.11 HTTP ERROR 503 AuthenticationSupport service missing.

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Level 6

Hi Team,

 

AEM Version: 6.5.11

 

Arc type used : 33

 

After every re-start, we get this error:

 

HTTP ERROR 503 AuthenticationSupport service missing. Cannot authenticate request.

URI:STATUS:MESSAGE:SERVLET:

/aem/start.html
503
AuthenticationSupport service missing. Cannot authenticate request.
org.apache.felix.http.base.internal.dispatch.DispatcherServlet-34738d2e

 

 

Regards,

AP

 

1 Accepted Solution

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Correct answer by
Employee Advisor

I recently wrote a blog post specifically for that issue. As it is a very broad topic with a lot of possible reasons, I just outlined the most popular reasons:

 

https://cqdump.joerghoh.de/2022/03/17/how-to-analyze-authentication-support-missing/

 

View solution in original post

4 Replies

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Community Advisor

Are you able to open /crx/explorer or /system/console .

Try to check bundle status .

Himanshu Jain

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Level 6

Hello All,

 

We have got the root cause of this issue.

 

Maven archtype 33 causes this issue. 

 

 

Here is the link:

 

Solutions:

 

1) So, we need to use other version.

 

    OR 

2) With same archtype 33, we need to fix repo init osgi config script 

as below :

 

https://github.com/adobe/aem-project-archetype/issues/852

 

Regards,

AP

 

 

Avatar

Correct answer by
Employee Advisor

I recently wrote a blog post specifically for that issue. As it is a very broad topic with a lot of possible reasons, I just outlined the most popular reasons:

 

https://cqdump.joerghoh.de/2022/03/17/how-to-analyze-authentication-support-missing/

 

Avatar

Level 5

Deleting repoinit folder from my AEM instance fixed this issue for me. Either you can run below command

 rm -rf crx-quickstart/launchpad/config/org/apache/sling/jcr/repoinit OR delete the folder manually. 

Blog post which Jorg mentioned, also talk about repoinit as one of the reason for getting this error.