AEM 6.4 -- RTE Hyperlink plugin-- Target drop down flickers infinite on scroll.

Avatar

Avatar
Validate 10
Level 4
Var
Level 4

Likes

44 likes

Total Posts

113 posts

Correct reply

5 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 25
View profile

Avatar
Validate 10
Level 4
Var
Level 4

Likes

44 likes

Total Posts

113 posts

Correct reply

5 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 25
View profile
Var
Level 4

19-12-2018

Use Case,

  1. Drag and Drop a Text component in http://localhost:4502/editor.html/content/we-retail/us/en/men.html  page.
  2. Open the Text component dialog for the edit, Author some text in the Rich Text area of the component.
  3. Select the Text and Click on the "Hyperlink" RTE plugin,
  4. Click on the "Target" drop down
  5. Try to scroll by mouse.
  6. Observe that the RTE plugin drop down start flickering and it is infinite

Note :-- It happens in default small Touch UI dialog window, not on full dialog window.

1650434_pastedImage_0.png

Replies

Avatar

Avatar
Establish
Community Manager
kautuk_sahni
Community Manager

Likes

1,200 likes

Total Posts

6,394 posts

Correct reply

1,147 solutions
Top badges earned
Establish
Coach
Originator
Contributor 2
Contributor
View profile

Avatar
Establish
Community Manager
kautuk_sahni
Community Manager

Likes

1,200 likes

Total Posts

6,394 posts

Correct reply

1,147 solutions
Top badges earned
Establish
Coach
Originator
Contributor 2
Contributor
View profile
kautuk_sahni
Community Manager

07-01-2019

Are you also to reproduce it to other browsers as well?

Ratna Kumar​ can you please have a look at this one?

Avatar

Avatar
Validate 25
MVP
Ratna_Kumar
MVP

Likes

159 likes

Total Posts

755 posts

Correct reply

134 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Give Back 50
Give Back 5
View profile

Avatar
Validate 25
MVP
Ratna_Kumar
MVP

Likes

159 likes

Total Posts

755 posts

Correct reply

134 solutions
Top badges earned
Validate 25
Validate 10
Validate 1
Give Back 50
Give Back 5
View profile
Ratna_Kumar
MVP

07-01-2019

Hi,

I too checked the issue in Chrome and Mozilla and yes there is a dropdown flickering issue and not on full dialog window.

I think this is a bug. Please raise the support ticket to Day care.

Thanks,

Ratna Kumar.

Avatar

Avatar
Give Back 3
Level 2
ashishr1501
Level 2

Likes

13 likes

Total Posts

21 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Validate 1
Boost 5
View profile

Avatar
Give Back 3
Level 2
ashishr1501
Level 2

Likes

13 likes

Total Posts

21 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Validate 1
Boost 5
View profile
ashishr1501
Level 2

07-06-2019

Hi Ratna,

Could you please update the resolution here as we are also facing the same issue here on AEM 6.4 SP3.  Is this got resolved?

Would really appreciate your help.

Regards,

Ashish

Avatar

Avatar
Give Back 3
Level 2
NLC_Tarrant_Cou
Level 2

Likes

2 likes

Total Posts

7 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Boost 1
View profile

Avatar
Give Back 3
Level 2
NLC_Tarrant_Cou
Level 2

Likes

2 likes

Total Posts

7 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Boost 1
View profile
NLC_Tarrant_Cou
Level 2

24-07-2019

We are also experiencing this problem on AEM 6.4 SP4.

Avatar

Avatar
Give Back 10
Employee
lmha
Employee

Likes

16 likes

Total Posts

20 posts

Correct reply

4 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 5
View profile

Avatar
Give Back 10
Employee
lmha
Employee

Likes

16 likes

Total Posts

20 posts

Correct reply

4 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 5
View profile
lmha
Employee

25-07-2019

Hi Ashishr,

Please have team expand and review the 6.4.4.0 release notes [1] , in particular, search for CQ-4257440 details :

Snippet:

  • Rich Text Editor in dialog is flickering when popover of a plugin is higher than text area, hence, blocking any further authoring. NPR-27579: Hotfix for CQ-4257440

Regards,

Lisa

[1] AEM 6.4 Service Pack Release Notes

Avatar

Avatar
Give Back 10
Employee
lmha
Employee

Likes

16 likes

Total Posts

20 posts

Correct reply

4 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 5
View profile

Avatar
Give Back 10
Employee
lmha
Employee

Likes

16 likes

Total Posts

20 posts

Correct reply

4 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 5
View profile
lmha
Employee

25-07-2019

Hi Tarrant County team,

We are working internally (with your CSE) to review the issue on your PROD environment -- we will be updating the related Daycare ticket accordingly.  We apologize for the lack of ticket updates -- as detailed in the recent ticket update.

Regards,

Lisa

Avatar

Avatar
Give Back 3
Level 2
NLC_Tarrant_Cou
Level 2

Likes

2 likes

Total Posts

7 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Boost 1
View profile

Avatar
Give Back 3
Level 2
NLC_Tarrant_Cou
Level 2

Likes

2 likes

Total Posts

7 posts

Correct reply

0 solutions
Top badges earned
Give Back 3
Give Back
Ignite 1
Boost 1
View profile
NLC_Tarrant_Cou
Level 2

26-07-2019

Hi Lisa,

Thank you so much for your quick resolution to this issue. For others with this problem, it was happening on our system due to dispatcher caching on the author.

Best,

Nina

Avatar

Avatar
Give Back
Level 1
Sheetal_Mishra
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
Top badges earned
Give Back
View profile

Avatar
Give Back
Level 1
Sheetal_Mishra
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
Top badges earned
Give Back
View profile
Sheetal_Mishra
Level 1

14-08-2020

I can see this fix is available in AEM 6.4.8.0 .But Currently we are using AEM 6.3 .Do we have any fix available for 6.3 version

Thanks

Sheetal