AEM 6.4 -- RTE Hyperlink plugin-- Target drop down flickers infinite on scroll.

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Var

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Var

Var

19-12-2018

Use Case,

  1. Drag and Drop a Text component in http://localhost:4502/editor.html/content/we-retail/us/en/men.html  page.
  2. Open the Text component dialog for the edit, Author some text in the Rich Text area of the component.
  3. Select the Text and Click on the "Hyperlink" RTE plugin,
  4. Click on the "Target" drop down
  5. Try to scroll by mouse.
  6. Observe that the RTE plugin drop down start flickering and it is infinite

Note :-- It happens in default small Touch UI dialog window, not on full dialog window.

1650434_pastedImage_0.png

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kautuk_sahni

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kautuk_sahni

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kautuk_sahni
Community Manager

07-01-2019

Are you also to reproduce it to other browsers as well?

Ratna Kumar​ can you please have a look at this one?

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Ratna_Kumar

MVP

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Ratna_Kumar

MVP

Ratna_Kumar
MVP

07-01-2019

Hi,

I too checked the issue in Chrome and Mozilla and yes there is a dropdown flickering issue and not on full dialog window.

I think this is a bug. Please raise the support ticket to Day care.

Thanks,

Ratna Kumar.

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ashishr1501

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ashishr1501

ashishr1501

07-06-2019

Hi Ratna,

Could you please update the resolution here as we are also facing the same issue here on AEM 6.4 SP3.  Is this got resolved?

Would really appreciate your help.

Regards,

Ashish

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NLC_Tarrant_Cou

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NLC_Tarrant_Cou

NLC_Tarrant_Cou

24-07-2019

We are also experiencing this problem on AEM 6.4 SP4.

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lmha

Employee

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lmha

Employee

lmha
Employee

25-07-2019

Hi Ashishr,

Please have team expand and review the 6.4.4.0 release notes [1] , in particular, search for CQ-4257440 details :

Snippet:

  • Rich Text Editor in dialog is flickering when popover of a plugin is higher than text area, hence, blocking any further authoring. NPR-27579: Hotfix for CQ-4257440

Regards,

Lisa

[1] AEM 6.4 Service Pack Release Notes

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lmha

Employee

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lmha

Employee

lmha
Employee

25-07-2019

Hi Tarrant County team,

We are working internally (with your CSE) to review the issue on your PROD environment -- we will be updating the related Daycare ticket accordingly.  We apologize for the lack of ticket updates -- as detailed in the recent ticket update.

Regards,

Lisa

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NLC_Tarrant_Cou

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NLC_Tarrant_Cou

NLC_Tarrant_Cou

26-07-2019

Hi Lisa,

Thank you so much for your quick resolution to this issue. For others with this problem, it was happening on our system due to dispatcher caching on the author.

Best,

Nina

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Sheetal_Mishra

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Sheetal_Mishra

Sheetal_Mishra

14-08-2020

I can see this fix is available in AEM 6.4.8.0 .But Currently we are using AEM 6.3 .Do we have any fix available for 6.3 version

Thanks

Sheetal