AEM 6.4.4 custom RTE plugin not rendering sometimes | Community
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vijays80591732
vijays80591732
Level 3
March 22, 2021
Solved

AEM 6.4.4 custom RTE plugin not rendering sometimes

  • March 22, 2021
  • 5 replies
  • 2229 views

Hi All,

 

I have custom RTE plugins for the touch UI component and sometimes all the plugins are rendering fine and sometimes not. I have my custom RTE clientlibs under the component. This issue happens only in higher environments, not in my local. Provided screenshots below for references. Any suggestions would be helpful.

 

RTE with custom plugins (local instance):

 

In a higher environment(custom plugin is missing):

 

 

 

 

@14414417 @vijayalakshmi_s @anudeep_garnepudi @ratna_kumar @feike_visser1 @veenavikraman 

 

Regards,

Vijay

 

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Best answer by Vijayalakshmi_S

Hi @vijays80591732,

Possible cause would be conflict of JS - See if the custom RTE plugins are dependent on Coral UI 2 or Coral UI 3. 

Look for "Source" section in Developer tools as you load the page and the component with RTE. (Complete JS files. In particular, OOTB JS files that are loaded in higher environment and lower environment) and also the console errors. 

5 replies

Bhuwan_B
Community Advisor
Bhuwan_BCommunity Advisor
Community Advisor
March 22, 2021

Can you please compare first your files(Ex: - Service Packs, any custom files) between lower environment (Ex:- Local Instance where its working fine) and higher environment to check for any mismatch. Also please check for logs(AEM and Console Logs) that is able to give you any meaningful information about why it is failing.

    Anudeep_Garnepudi
    Community Advisor
    Anudeep_GarnepudiCommunity Advisor
    Community Advisor
    March 22, 2021

    Hi @vijays80591732 

    I see not just custom plugins, but few OOTB plugins are also not rendering in second screenshot (higher env). I have few questions.

    • Plugins always not rendering in higher env?
    • Is there a custom JS for RTE (show/hide options)?
    • Rendering all plugins without custom plugins?
    • When plugins are not rendering, inspect and check if they are hidden or not being rendered.
    • Check if there are any errors in console.

    Sharing above info would be helpful.

     

    -AG

     

      VeenaVikraman
      Community Advisor
      VeenaVikramanCommunity Advisor
      Community Advisor
      March 22, 2021

      @vijays80591732 Did you check the policy of the component in the editable template ? 

       

      • Go to your editable template
      • The click the settings symbol of the your component

       

      Under the Policy section on the right hand , you can enable the plugins you need

       

       

       

      Check this and see if this helps to solve your issue.

       

      If this is the issue , then make sure you move the policies too to your higher regions when you move content from Lower to Higher regions

       

      Thanks

      Veena

        Vijayalakshmi_S
        Vijayalakshmi_SAccepted solution
        Level 10
        March 22, 2021

        Hi @vijays80591732,

        Possible cause would be conflict of JS - See if the custom RTE plugins are dependent on Coral UI 2 or Coral UI 3. 

        Look for "Source" section in Developer tools as you load the page and the component with RTE. (Complete JS files. In particular, OOTB JS files that are loaded in higher environment and lower environment) and also the console errors. 

          vijays80591732
          vijays80591732Author
          Level 3
          April 8, 2021
          Thanks Vijayalakshmi for your answer. The issue is something related to the service pack. In my local, I''m using 6.4.3 where I'm not seeing any issues. The issue reproduce only with the 6.4.8 SP and all my higher environments using 6.4.8. Will raise a day care ticket for the same.
          VeenaVikraman
          Community Advisor
          VeenaVikramanCommunity Advisor
          Community Advisor
          March 22, 2021

          Do you see any JS error in Console when you open the RTE ? 

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