AEM 6.3 -> 6.5.6 In-place upgrade - Issues with Copy/paste pages

[aaykay22]

Hello peeps

We have been doing an in-place upgrade from AEM 6.3.3.7 to AEM 6.5.6, during testing I have found an issue when I copy/paste a page from one location to another. I get this below error when I try to paste a page

The logs have not been really helpful even in debug mode. The same issue happens when I try copy/paste assets from one location to another

When I start up a standalone AEM 6.5.6 instance and upload all my content to it, then copy/paste page/asset works well.

I have seen all the bundles and they are all in Active state, not sure what the issue is with the in-place upgrade.

Thanks in advance

[arunpatidar]

Can you check reference-service-user user and its permission?

[aaykay22]

Hi Arun

[aaykay22]

Hi Arun

Sorry for the other comment, I didn't mean to say just 'Hi' it just submitted the comment when I pressed enter

So the reference-service-user or reference-search-service users don't exist in my local AEM 6.5 setup either but the copy/paste page works well. This copy/paste issue is only happening in the in-place upgrade staging environment.

I only have below reference related service users in both the local and in-place upgrade environment and these both have similar access permissions in both the environments -

reference-adjustment-service

reference-processing-service

Thanks

[arunpatidar]

Hi, I meant Can you check 'content-reader-service' user and its permission.

Please check error logs as well for errors.

[aaykay22]

Thanks Arun,

I have had a look in my local standalone 6.5 instance and my staging in-place upgrade instance of AEM 6.5. I compared the content-reader-service user accesss/permissions and found them to be exactly same.

Error logs just spit out one line when I try to paste the page -

07.10.2020 14:06:59.765 *DEBUG* [10.60.195.117 [1602040019764] POST /bin/wcmcommand HTTP/1.1] com.myob.core.filters.LoggingFilter request for /bin/wcmcommand, with selector null

Thanks again 

[aaykay22]

Hello guys, any help here would be greatly appreciated.

[aaykay22]

Hello @arunpatidar ,

Thanks for the pointer, it seems that the reference-search-service is a subservice which is bounded by service user content-reader-service.

com.day.cq.wcm.cq-command:reference-search-service=[content-reader-service]",

When checked from system/console/configMgr and compared this against a standalone AEM 6.5 instance, the below mapper was missing:

Mapping: com.day.cq.dam.cq-scene7-core:ips-jobs-journal-service=[workflow-process-service,dynamicmedia-config-service], com.day.cq.wcm.cq-command:reference-search-service=[content-reader-service]

The move and copy/paste functionality started working correctly after we added this configuration.

Thanks again