As per Configuring Email Notification , if any customization is to be made to email template for workflow notification, it says open the en.txt file located below the /etc/workflow/notification/email/default, make changes and save
1]There are already existing workflows that are making use of this OOTB template and we do not want to change that.
2] There is no option to overlay this.
3] And we have a newly introduced custom workflow that makes use of OOTB template which has an additional "comment" property which is captured and added to OOTB template.
In #3 scenario, what is the approach we should take,reason being if we add comment property to OOTB template, existing workflow notifications will be impacted.
Any thoughts/pointers/reference article on this will be really helpful.
Solved! Go to Solution.
For option c
Thank you for your reply.
Looks like to have a custom email template /etc/workflow/notification/email/default/CUSTOM.txt, we need to do one of the below :
a] custom process step and use the custom template path[/etc/workflow/notification/email/default/CUSTOM.txt] in that.
b] Go ahead and change the existing OOTB template
c] With Event Handler, instead of custom process step code. Any reference code/pointers here would be helpful.
For option c