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SOLVED
Adobe Launch Not Registering Events
Hey guys,
I have an AEM site w/ the launch script installed following these guidelines https://experienceleague.adobe.com/docs/platform-learn/implement-in-websites/configure-tags/add-embe...
Unfortunately I'm facing an issue where certain events are not firing consistently across the site. For example I'll see the 'custom-url' event appear in the console after loading a page (using _satellite.setDebug(true)), but after a cache clear + refresh the event will no longer fire on load.
Because the behavior is inconsistent / varies on reload I'm assuming the root cause is a race condition... but I haven't had any luck in tracking down the code or setting that is responsible. I've included two screenshots -- the first showing a custom-url firing as expected, and the second showing a case where it's not firing. From investigating the adobeDataLayer object I can tell the custom-url event is being added correctly, seems like launch is just not recognizing it as it fires
1 Accepted Solution
Correct answer by
If that's not the issue you need to check the rules which are triggering "custom-url" event. Take a closer look at your DOM to identify any missing elements or attributes that could be causing the inconsistent behavior.
Esteban Bustamante
Are you using your Launch script in the header section? Is this script synchronous? Or are you using the async version of it?
Esteban Bustamante
Well, that's likely the issue, if you switch to the sync version you will solve your problem (at least you can try it to make sure that is the root cause of the issue).
This is what is suggested to solve this type of issue:
“If you see things occurring out of order, it is likely that you have some timing issues to work through. Deployments requiring precise timing might need to use event listeners and the Custom Event or Direct Call event type to make their implementations more robust and consistent.“
You can read more here: https://experienceleague.adobe.com/docs/experience-platform/tags/client-side/asynchronous-deployment...
Esteban Bustamante
Correct answer by
If that's not the issue you need to check the rules which are triggering "custom-url" event. Take a closer look at your DOM to identify any missing elements or attributes that could be causing the inconsistent behavior.
Esteban Bustamante
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