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praveenk9004043
praveenk9004043
Level 4
May 22, 2016
Solved

Abrupt shut down of system-AEM authorinstance will not work

  • May 22, 2016
  • 11 replies
  • 6339 views

Hi Friends,

I came across a scenario in AEM6.1 author instance

There was a MCaffe patch update pushed to my system and there was an abrupt shout down of my system after which when I start running my AEM author instance I am getting the below error

~HTTP ERROR: 503

Problem accessing /. Reason:

    AuthenticationSupport service missing. Cannot authenticate request.

when I checked the logs I am able to see the below issues in error.log file

22.05.2016 10:27:59.412 *ERROR* [qtp1102906766-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
22.05.2016 10:27:59.412 *ERROR* [qtp1102906766-65] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.
22.05.2016 10:27:59.494 *ERROR* [pool-7-thread-2] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:27:59.584 *ERROR* [qtp1102906766-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: AuthenticationSupport service missing. Cannot authenticate request.
22.05.2016 10:27:59.585 *ERROR* [qtp1102906766-64] org.apache.sling.engine.impl.SlingHttpContext handleSecurity: Possible reason is missing Repository service. Check AuthenticationSupport dependencies.
22.05.2016 10:28:04.501 *ERROR* [pool-7-thread-5] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:09.504 *ERROR* [pool-7-thread-1] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:14.500 *ERROR* [pool-7-thread-4] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:19.505 *ERROR* [pool-7-thread-1] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:24.505 *ERROR* [pool-7-thread-5] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:29.499 *ERROR* [pool-7-thread-2] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.
22.05.2016 10:28:34.499 *ERROR* [pool-7-thread-2] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@3ab9cfdf with name Registered Service.375 and config SINGLE.

can someone help me why is this issue cause and let me know how to resolve this issue.

Regards

Pr@veen
 

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by praveenk9004043

    This issue was resolved long back

    I deleted all the index from the below folder path and i was able to start by author instance.

    crx-quickstart\repository\index

    11 replies

    SriRam
    SriRam
    May 22, 2016

    Hi Praveen,

    I have faced this too due to unexpected system shutdown. Your repository lucene index is corrupted. Try this https://helpx.adobe.com/experience-manager/kb/HowToCheckLuceneIndex.html

    Follow the steps to try and recover indexes or if you are working on localhost and do not need the indexes, shutdown aem, delete the index folder in "\crx-quickstart\repository\index" and restart aem. It will be recreated on startup.

    Hope it helps.

    Regards,
    Sriram

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    May 23, 2016

    Hi 

    Please check the troubleshooting steps mentioned by SriRam.

    Please tell if this works for you.

    Thanks and Regards

    Kautuk Sahni

    Kautuk Sahni
    O
    Adobe Employee
    ogillAdobe Employee
    Adobe Employee
    May 23, 2016

    This article is for AEM 5.6.x systems and not applicable to OAK repositories, in CRX2 systems the lucene index was external to the tar files. Abruptly killing the system could result in corruption.

    The way AEM 6.1 has been architected, this is unlikely with OAK. The error messages you have listed, are they the very first exceptions in the error.log file?

    Regards,

    Opkar

    praveenk9004043
    praveenk9004043Author
    Level 4
    May 24, 2016

    Hi friends,

    Sorry for the delay,

    I am not able to see the workspace folder under C:\CRX_home\crx-quickstart\repository

    under repository

    index and segmentation folders are available please do suggest I am using AEM6.1

    Regards

    Pr@veen

    praveenk9004043
    praveenk9004043Author
    Level 4
    May 24, 2016

    Friends,

    I deleted all the index files from the below path and my instance is up and running

    C:\9.AEM-6.1-Author\crx-quickstart\repository\index

    I did not find the below path folder for deleting the index files

    ~~•crx-quickstart/repository/repository/index
    •crx-quickstart/repository/workspaces/crx.default/index
    •crx-quickstart/repository/workspaces/crx.system/index

     

    Regards

    Pr@veen

    kiranvedantam
    kiranvedantam
    September 14, 2016

    SriRam wrote...

    Hi Praveen,

    I have faced this too due to unexpected system shutdown. Your repository lucene index is corrupted. Try this https://helpx.adobe.com/experience-manager/kb/HowToCheckLuceneIndex.html

    Follow the steps to try and recover indexes or if you are working on localhost and do not need the indexes, shutdown aem, delete the index folder in "\crx-quickstart\repository\index" and restart aem. It will be recreated on startup.

    Hope it helps.

    Regards,
    Sriram

     

    Hi Sriram,

    I am running on my local instance and tried deleting the folder and restarting the server. Still i am getting the below error. Any other alternatives?

    *ERROR* [pool-6-thread-4] org.apache.sling.commons.scheduler.impl.QuartzScheduler No discovery available, therefore not executing job org.apache.jackrabbit.oak.plugins.index.AsyncIndexUpdate@5975eb2c with name Registered Service.327 and config SINGLE.

    AnkurAhlawat-1
    AnkurAhlawat-1
    Level 6
    September 14, 2016

    You should run consistency check on your repository, all the consistent version are stored in journal.log file under segment folder.

    Once you get a consistent version, delete all the lines below it in journal.log file and restart your instance it will work fine.

    tc94524330
    tc94524330
    Level 3
    September 14, 2016

    Hi,

    We are facing similar situation right now. Did you got any solution for this. Looks like it's been 4 months you asked this question. Are you able to resolve this error?

    praveenk9004043
    praveenk9004043AuthorAccepted solution
    Level 4
    September 15, 2016

    This issue was resolved long back

    I deleted all the index from the below folder path and i was able to start by author instance.

    crx-quickstart\repository\index

      S
      squid267
      Level 3
      September 16, 2016

      praveenk9004043 wrote...

      This issue was resolved long back

      I deleted all the index from the below folder path and i was able to start by author instance.

      crx-quickstart\repository\index

       

      Sorry to bump this, but you saved me hour of frustration. This solved my issue. Thank you!

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