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ChatGPT AI Chatbot for AEM SItes


Community Advisor


#chatgpt3 #adobeexperiencemanager #chatbot #aichatbots


Video Demo : https://drive.google.com/file/d/1bvuI03FlXSXdUY1gncI3u1uFZR22_Uz_/view?usp=sharing


As ChatGPT continues to be a buzz word around the internet, an idea intrigued me in how ChatGPT's potential can be leveraged in Adobe Experience Manager Sites.


ChatGPT can be integrated into AEM in several ways to enhance the user experience and improve the performance in below areas like

1. Content personalization

2. Image and video optimization

3. Insights and analytics

4. AI Chatbots


The integration of ChatGPT with Adobe Experience Manager as a Chatbot for websites offers a new level of customer service and engagement. With ChatGPT's cutting-edge natural language processing capabilities, users can receive quick and accurate responses to their inquiries through an intuitive chat interface.


This integration enables businesses to provide a personalized and interactive experience for their customers. The chatbot can be easily customized to reflect the company's brand and tone of voice, and can be trained to handle a wide range of customer queries.


This integration has long range of advantages, of which some are listed below

1. Availability

2. More Engagement resulting in better SEO

3. Data Collection

4. Can hold multiple conversations at once.

5. Cost-effective.

6. Time saving


OpenAI is yet to open doors to the ChatGPT API. Whilst OpenAI starts rolling the API end point to the Devs, I made an attempt to access the ChatGPT response without the API. Please see the video below.


In conclusion, the integration of ChatGPT and Adobe Experience Manager as a chatbot for websites provides a powerful solution for businesses looking to enhance their customer service and engagement.


There's still a lot to explore in order to make a minimum viable product out of this idea.


Please feel free to hit me up in case of any suggestions or help related to reference documents.


Thank You.





Level 1


Hello Everyone,


We too have made it possible and integrated the ChatGPT with the Adobe Commerce platform. This allows admin users to fetch product content (short and long descriptions) from the ChatGPT.


Moreover, the admin can also bulk-import product content for multiple products. This way it will save time and resources to make the new product listing live quickly.


You can see it in action, we have made a video tutorial as well - https://www.youtube.com/watch?v=1DCC3vHDAXc


Also, try the extension it is now available to install - https://store.webkul.com/magento2-chatgpt-ai-extension.html


Please share your thoughts on this.








Thanks for proposing this idea

This has been reported to the engineering under the internal reference SITES-11908. The product team will triage this request to verify feasibility based on the prioritization model. This post will be updated according to the Jira request status.

Status changed to: Investigating




@ksh_ingole7, the PM team has acknowledged this as a timely enhancement request. Please keep a watch on Adobe news in the near future

Status changed to: Accepted


Level 1


You Could Try SearchAI Chatbot from SearchBlox, It ticks all the boxes you're looking for. Its easy to set up, very user friendly, efficient in Data Collection and very flexible and best of all, it incorporates  Retrieval-Augmented Generation (RAG) models so its self sufficient. They can also make custom integrations if you need it and this integration is built for your AEM Site. Give it a try.