Submit adaptive form using external email template

[ana_i-ensemble]

Hello,

I am looking for the documentation in which form submission using external email template is described. I've tried locally using the out of the box template from: /libs/fd/dashboard/templates/email/htmlEmailTemplate.txt and the email that I get is a plain/text not an HTML. A simple example of how the email would look like is:

However, if I am using the same template in an workflow > send email step, the HTML renders and the email looks good.

What are the technical differences between submit action > send email + external template and submit action > invoke workflow + send email step?

Thank you,

Ana

[tripti_singh · Accepted solution]

Hi @ana_i-ensemble 

To your specific observation:
Using /libs/fd/dashboard/templates/email/htmlEmailTemplate.txt:
In AF “Send email” submit action → plain text mail with visible tags (submit action treats the body as text, not HTML.)
In workflow “Send Email” step → nicely rendered HTML.

Root cause:
That path is designed and documented as a workflow email template, not as a submit action template.
The workflow email stack treats the file as HTML; AF submit action treats the same file content as a plain text body.
So nothing is wrong with your template; you’re just hitting two different mail layers.

[ana_i-ensemble]

Thank you @tripti_singh for your reply!

It makes sense now.