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"Please wait..." when opening forms in Acrobat Pro DC

LaneP
Level 2
Level 2

Is there any way to avoid forms showing the "Please wait..." even when opened in Acrobat Pro DC?

Here are two examples:

https://www.gsa.gov/Forms/TrackForm/32097

https://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd3057.pdf

5 Replies
Mayank_Gandhi
Community Advisor
Community Advisor

Are you referring to below message:

1783239_pastedImage_0.png

LaneP
Level 2
Level 2

Yes, that is correct.  All of the other topics state that this only occurs with dynamic forms in browser PDF viewers.  I often times see these in Acrobat DC which is confusing for end-users.

Mayank_Gandhi
Community Advisor
Community Advisor

"All of the other topics state that this only occurs with dynamic forms in browser PDF viewers.  " This is an apt statement. But this should not create a problem while opening a form in Acrobat. For me both the pdf, you shared opened in Acrobat without any issue.

LaneP
Level 2
Level 2

Thanks.  This must be a result of our Acrobat settings but I am glad the error does not occur for everyone.  Both links give me the error message.

Mayank_Gandhi
Community Advisor
Community Advisor

if you want to check some setting specifically related to Acrobat you can drop an email with the query to ecs@adobe.com.