Installation procedure for removing AEM Designer version previous to 6.5.15

[koolForms]

I have a client that needs to upgrade their staff from AEM Designer 6.5.0 to any version more current that 6.5.15 (We are targeting 6.5.18)

I am looking for some documentation on the Adobe approved process to remove previous versions, and the install of versions from 6.5.15 or higher.

At this time we have 2-3 machines that an attempt to upgrade was made and the install failed. Now they cannot uninstall or re-install without receiving and error.

The basic procedure they are following:

1. Uninstall AEM Designer 6.5.0.

2. Install AEM Designer 6.5.15. - This is where they are getting stuck.

3. Install the upgrade to 6.5.18.

I believe that all necessary C language updates are in place.

There is no Workbench install.

Thanks for any help you can give me.

[koolForms]

Here is the error message the IT admins are seeing. It is in the attachments.

 

[Vijay_Katoch]

Refer below:

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-forms/designer-uninstall-i...

[koolForms]

Thank you for the link.

Unfortunately, the prescribed solution does not work.

This has happened before on this exact machine and I had to re-image. Can someone from Adobe who is watching comment on a solution?

[aes2]

Any updates to this issue?  I too am having issues with uninstalling Designer and would like to hear from Adobe as this is there product.