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AEM Desktop App: No Assets to Display

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Level 2

Hi,

 

I installed AEM Desktop app on my computer. When I sign in, the screen says "There are no assets to display" and there is a banner that says "The specified item could not be found". I've refreshed the app and rebooted my computer, but no luck.

 

I'm not sure if I connected incorrectly or if this is a permissions issue or something else. Any advice on troubleshooting?

For context, I am a dam user but not an admin. I have read permissions for most folders and edit permissions for one.

 

Thank you,

Morgan

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3 Replies

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Level 8

Hi @MorganMeik 

 

Can you please confirm if you are using the latest version of AEM Desktop App? The recommendation is to use the latest version which is - v2.3.0 (https://experienceleague.adobe.com/docs/experience-manager-desktop-app/using/release-notes.html?lang...)

 

Do you see any errors in the logs? Based on your OS they could be at the below paths -

On Windows: %LocalAppData%\Adobe\AssetsCompanion\Logs

On Mac: ~/Library/Logs/Adobe\ Experience\ Manager\ Desktop

Also this page has some troubleshooting tips - https://experienceleague.adobe.com/docs/experience-manager-desktop-app/using/troubleshoot.html?lang=... 

 

Hope this helps.

 

Thanks

Narendra

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Level 2

Hi @narendragandhi, yes I'm using v2.3.0. I'm not able to see any logs. I don't have any folders that follow the Adobe\AssetsCompanion\Logs path.

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@MorganMeik Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.



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