Post replies submitted but then dissapear

[Tethich]

Lately I saw that my comments/replies on communities topics are initially showing up after I post them, but after few seconds they totally disappear. I did not kept the text, so those are lost.

Anyone else experienced this symptom ?

[daniel-strmecki]

Not with posts, but I experienced the same issue with blogs. Submitted a new blog and then it was lost, not even saved in drafts.

[Tethich]

This is not alright. If this happens for enough number of people, I believe Adobe must do smth about it. Since last week, on aprox 10 post, I lost 5 comments.

[arunpatidar]

@kautuk_sahni 

Could you please check internally if replies are disappearing?

I recall having a similar issue in the past, where my reply to a question was added as a new thread or discussion rather than appearing as a direct reply to the original question.

[Tethich]

@arunpatidarWhat do you mean by "internally" in this case ?

This is one example. Here at the end I was replying to the topic owner, writing for several minutes, submitting the response, ti appeared after the few seconds, then suddenly page refreshed itself and my comment puffff... gone, like the wind .No way to retrieve it.

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/handling-runmodes-ams-to-a...Of course now it now showing so you there's nothing to check

[arunpatidar]

Hi @Tethich 
I meant, Kautuk can check internally with Adobe Team if there any issue with replies.

[kautuk_sahni]

@Tethich @daniel-strmecki 

Thank you all for your patience and valuable feedback. Could anyone who previously encountered this issue please check if it is still occurring? If so, would you be able to share a screen recording or detailed steps for reproducing it? I’ll also coordinate with our internal platform team to ensure they're aware of and investigating any similar reports on their end, but having steps to reproduce the issue would be immensely helpful.

As a side note, some posts or comments containing links, code, or content with a higher spam score may occasionally be held in a spam quarantine queue, which requires our internal team to review them manually before they’re visible. We regularly monitor and clear these flagged threads, but I haven’t seen any posts from you in the queue over the past 3 days.

[kautuk_sahni]

@Tethich @daniel-strmecki We've logged an internal bug to investigate this. In the meantime, if you could share the steps to reproduce it or let me know if it happens again, please notify me here.

[Tethich]

I was not able to reproduce it. But on one of the topics, on which initially my comment disappeared, I see that it showed up after few days. On this one https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/handling-runmodes-ams-to-a.... Unfortunately I don't have more insights to help you troubleshoot.

[kautuk_sahni]

@Tethich, we conducted an internal review and found that the most likely reason for your comment not appearing was that our machine-learning engine flagged it as spam. It seems you attempted to post it multiple times afterward, but since it was already marked as spam, it did not appear. The comment was eventually restored when someone manually cleared it during a review of the spam quarantine. We have a process in place to review the spam quarantine regularly to identify and unmark legitimate posts as not spam. I hope this clarifies your concern.