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SOLVED

Secondary email option

kumararajak
Level 6
Level 6

Dear Community Manager,

Currently, i am using my official id to login adobe forum but soon i am resinging from the current organization, once i releived i would not be able to use the current email id to communicate or to receive any email from forum, but still i would like to contribute/learn from here. It will be good if we can use secondary email to login and receive updates.

Regards,

Kumararaja K

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Hi Kumararaja,

Thank you for your continued commitment to the community. Can you send me a private message with the email address that you plan to log in with going forward? I'm going to chat with a few other community managers to see how we might be able to migrate your community profile over to a new email address.

Thanks,

Jantzen

Analytics & Experience Platform Community Manager

View solution in original post

5 Replies
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

Hi Kumararaja,

Thank you for your continued commitment to the community. Can you send me a private message with the email address that you plan to log in with going forward? I'm going to chat with a few other community managers to see how we might be able to migrate your community profile over to a new email address.

Thanks,

Jantzen

Analytics & Experience Platform Community Manager

View solution in original post

kumararajak
Level 6
Level 6

Dear Jantzen,

Thank you for the quick response.

kumararaja.k@hotmail.com, this is my permanent email id, kindly support to migrate so that i can contribute/learn from here even when i switch different companies.

Thanks once gain.

Regards,

Kumarararaja K

jantzen_belliston-Adobe
Community Manager
Community Manager

Hi Kumarararaja,

Is your login tied to an Adobe ID or an Enterprise ID?

If the login in an Adobe ID, you should be able to visit account.adobe.com -> edit your profile -> change primary email address.

If your login is tied to an Enterprise ID, I don't believe we can migrate your user since the login is owned by your organization. If this is the case, you can always create a new Adobe ID (free for anyone to create) and continue participating on the forums. Unfortunately you would be starting over with points, subscriptions, & notifications.

Thanks,
Jantzen

kumararajak
Level 6
Level 6

Dear Jantzen,

1841390_pastedImage_0.png

Seems my account associated with Adobe ID however i could not change the mail, please refer the screen capture above.

I have submitted a request to adobe to delete the account associated with kumararaja.k@hotmail.com. hope i can set here once it gets deleted.

Regards,

Kumararaja K

jantzen_belliston-Adobe
Community Manager
Community Manager

Sorry for the delay. Yes, if you already have an Adobe ID with that email you'd need to either delete that ID or use an email that doesn't already have an Adobe ID associated with it.