Expand my Community achievements bar.

SOLVED

Where Can I Get Support for billing issues with Acrobat Services: PDF API?

Avatar

Level 1

Amazon Marketplace shows over $2200 in new charges yesterday for the PDF API:

2023-05-25 05_37_57-https___us-east-1.console.aws.amazon.com_billing_home_region=us-east-1#_bills_ye.png

 

Yet my app that integrates with this service shows that it wasn't invoked at all.

 

Adobe chat support is incapable of helping me as they don't see any "active plans" in my account.

2023-05-25 05_40_06-Adobe Account.png 

 

Can anyone help point me in the right direction? At this point I have no idea what is happening, and even if it is continuing.

 

Thanks

 

Topics

Topics help categorize Community content and increase your ability to discover relevant content.

1 Accepted Solution

Avatar

Correct answer by
Administrator

@DataSheets this seems like it may be more relevant for the Acrobat Community. I'd recommend posting this question there.

 

Hope you get your issue resolved!

View solution in original post

2 Replies

Avatar

Correct answer by
Administrator

@DataSheets this seems like it may be more relevant for the Acrobat Community. I'd recommend posting this question there.

 

Hope you get your issue resolved!