https://ims-na1.adobelogin.com/ims/exchange/jwt/ giving HTTP error 500 Internal Server Error

[yuhuisg]

I've been trying the whole day (2 August 2022) to exchange my JWT token at https://ims-na1.adobelogin.com/ims/exchange/jwt/, but keep getting HTTP 500 Internal Server Error. I've faced this problem with 2 different projects, both of which have valid client IDs and secrets. I even generated new JWT tokens with my private key, but still kept getting back the error.

Yet, I don't see any issues/problems at https://status.adobe.com/products/1675.

Is anyone else facing this 500 Internal Server Error problem when exchanging JWT tokens? If it's indeed a problem at Adobe's end, how long will it take to be resolved?

[yuhuisg]

Strangely, this worked properly with cURL. So now, I'm able to exchange my JWT for the bearer token properly, but only in cURL, not in Postman.

[tmj]

Hi @yuhuisg it is strange that the cURL request works but not through Postman. Maybe it was a temporary glitch as you are able to generate the access token now. 

However, if you are still seeing the same behavior, please add the x-debug-id response header to the thread so we can investigate.

Thanks,
Manik

[yuhuisg]

Thanks for looking into this, @tmj 

I am using the web version of Postman in Firefox on macOS, if that makes any difference.

Here are 2 debug IDs: 41803aae-1756-41cf-be32-706667bd42ad, cbb2db24-56a8-41b9-8c49-9edde26faf83

My Postman setup:

• Request type: POST
•  Headers
  • Cache-Control: no-cache
  • Content-Type: multipart/form-data
• Body:
  • client_id
  • client_secret
  • jwt_token
• https://ims-na1.adobelogin.com/ims/exchange/jwt/

[miChou · Accepted solution]

I'm pretty sure that cURL is *not* sending the request body as multipart/form-data.

The correct content type is  application/x-www-form-urlencoded.

[yuhuisg]

@miChou , thanks. I can confirm that using "application/x-www-form-urlencoded" gave me the expected successful response.

Looks like the Adobe doc that I was referring to is outdated, then.

[tmj]

@yuhuisg if you could point me to the documentation you are referring to, I can get it fixed.