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SOLVED

Write access of created email in ACS

michellelowsl
Level 3
Level 3

Hi all,

 

I just realised an email created by a person with higher level of org unit hierarchy can not be edited by person who has lower level even if the access authorization was updated to lower level. Whenever this email is edited e.g.  test send, an error saying you dont have the write access to this delivery will appear.

 

Is there any workaround ?

1 Accepted Solution
craigthonis
Correct answer by
Employee
Employee

Hi Michelle,

 

So I'd recommend checking with another user who had lower access or logging in with a different browser in private/incognito mode. If either of these options allows you to view the email then it's just a cache issue meaning you'll need to clear the user's browser.

 

If the email is still restricted then I'd submit the issue to Campaign Support, since I'd expect that updating the email or user permissions should allow the email to be visible. This could mean a potential bug.

 

Regards,

Craig

View solution in original post

2 Replies
craigthonis
Correct answer by
Employee
Employee

Hi Michelle,

 

So I'd recommend checking with another user who had lower access or logging in with a different browser in private/incognito mode. If either of these options allows you to view the email then it's just a cache issue meaning you'll need to clear the user's browser.

 

If the email is still restricted then I'd submit the issue to Campaign Support, since I'd expect that updating the email or user permissions should allow the email to be visible. This could mean a potential bug.

 

Regards,

Craig

View solution in original post

michellelowsl
Level 3
Level 3
Thanks Craig. I have submitted a ticket. Still waiting for the resolution from Adobe.