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SOLVED

Scenario 4 - Prioritizing deliveries

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Employee

Acme Co. is running a Renewal e-mail campaign that is triggered by the Inventor's Club renewal date. They want to make sure that anyone who has received in their Inbox the Renewal delivery within that past two weeks is not targeted by any other delivery. How would they go about configuring this (without using Campaign Optimization, an add-on module for Adobe Campaign).

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Correct answer by
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Set up a Typology Rule.

Configure the query 'Recipient delivery logs exist such as Event Date for Recipient delivery logs on or after 14 days before'.

Then, in the Delivery Properties in a Delivery, apply the new typology before execution.

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Correct answer by
Level 2

Set up a Typology Rule.

Configure the query 'Recipient delivery logs exist such as Event Date for Recipient delivery logs on or after 14 days before'.

Then, in the Delivery Properties in a Delivery, apply the new typology before execution.

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Employee

Great Michele, you have the mechanics exactly right. What if we want to apply this restriction only to Recipients who got the Renewal e-mail in their Inbox. Can you (or someone else) think of how we would make the Filtering expression more specific to meet these additional criteria?

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Employee

Here is a screen shot showing the solution that we covered in the weekly vILT. There was not a Renewal email so we used Welcome email. Remember that in a Typology rule you are selecting the people that you DON'T want to target.

Scenario 4.jpg