Reply address empty error

Avatar

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile
priyankah586599
Level 3

12-04-2018

Hi,

The campaign did not send out any delivery  because of the following error

13/04/2018 05:17:13 Failed Unreachable xxxx806@gmail.com The file '/usr/local/neolane/nl6/datakit/nms/eng/schema/deliveryAlert.xml' does not exist on the server. Unable to load the document of identifier 'nms:deliveryAlert' and type 'xtk:schema'. Reply address is empty. Cannot deliver the message. The campaign is in the Retry pending status. Pls guide.

Regards,

Priyanka

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile
priyankah586599
Level 3

14-05-2018

Hi Florent,

Yes, We have a separate LUT in our project where Reply address was missing. We added it and the issue was resolved!

Regards,

Priyanka

Answers (3)

Answers (3)

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

14-05-2018

Hi Priyanka,

Were you able to identify and solve your issue?

Florent

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

19-04-2018

Hi Priyanka,

Sorry for the delay in replying. Can you share more details about your delivery? Please make sure you have set all required fields for the delivery (such as the reply address mentioned in your error message).

If you are sure that all you fields are correctly configured, I'd advise to contact our support team to have it investigated.

Florent

Avatar

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile

Avatar
Validate 10
Level 3
priyankah586599
Level 3

Likes

23 likes

Total Posts

89 posts

Correct reply

4 solutions
Top badges earned
Validate 10
Validate 1
Ignite 5
Ignite 3
Ignite 1
View profile
priyankah586599
Level 3

13-04-2018

Reply pls!