Error in Shared Data Sources

[YS-ST]

Hello Community,

An error occures whenever I try to create a new Shared Data Source in ACS.
Please find below the description of the error.

ERROR :

Please make sure you have permission to Adobe Audience Library. 
Error while calling the network: status: 404 URL: https://ED.experiencecloud.adobe.com/content/mac/ED/audiences/folder?action=list_datasources&ims=1.
Error while executing the method 'GetDataSources' of service 'nms:amcDataSource'.

Kindly advise on this matter.

[shelly-goel · Accepted solution]

Hi @YS-ST 

With the limited information on what you've done so far, it looks like the provisioning and configuration is not done from Adobe end. If not already done, you would have to send a request to Adobe for this as detailed below:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working...

Additionally, external accounts to be set up as well. You can see other troubleshooting information here:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working...

If the provisioning is in place, you would also have to check if you're authenticated via IMS (Adobe ID) that has been added to the audience library product profile through admin console.