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SOLVED

Deliverability- Message error

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Level 3

Hi there,

I have noticed that the error below is happening in most of the emails we are sending to Microsoft accounts:

Email FALIED to send. Reason USER UNKNOWN. Text: 550.5.5.0. Requested action not taken: mailbox unavailable.

Do you know what are the reasons why a mailbox would be unavailable? Is there any way to fix this?

Cheers, C

1 Accepted Solution

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Correct answer by
Employee Advisor

Whomever you are trying to send an email delivery to, that email does not exist under that particular domain, hence;

[REQUEST]         Adobe ----  send email to someone@someone.com

[RESPONSE]      Server at someone@someone USER IS UNKNOWN

Adobe then places this recipient under quarantine.

More info --> Adobe Campaign Help | Managing quarantines

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

Whomever you are trying to send an email delivery to, that email does not exist under that particular domain, hence;

[REQUEST]         Adobe ----  send email to someone@someone.com

[RESPONSE]      Server at someone@someone USER IS UNKNOWN

Adobe then places this recipient under quarantine.

More info --> Adobe Campaign Help | Managing quarantines