since ‎30-05-2017
‎10-12-2019
CIGM
Level 2
Re: Delivery logs - number of ocurrences
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CIGM

CIGM
- Adobe Campaign Classic
Thanks Marcel, very helpful.Do you also know by any chance if there is a way/field that shows from which IP's the campaigns are eing sent? For example: if we have 9 dedicated IP's and I can see there's a few errors, I would like to see in which IP i'm having most issues. Thanks,C

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Re: URL and clicks report - Results discrepancies
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CIGM

CIGM
- Adobe Campaign Classic
Thanks Mamtha. I did send a test to myself and check both reports but the URL's and clicks report did not seem to update even if I run the tracking logs to update. It is just showing now.All clear and understood, cheers for your explanation!

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URL and clicks report - Results discrepancies
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CIGM

CIGM
- Adobe Campaign Classic
Hi, I am checking some results on the URL and clicks reports and tracking indicators reports for one of my campaigns and the numbers seem to be inconsistent.63,264 is the number of distinct clicks I am getting from the URL and click reports. Screenshot attached:56, 725 is the number I am getting from the tracking indicators report.At first I thought the URL and click reports might not be distinct click but cumulated clicks but I did a test with myself by clicking several times on an email link a...

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Re: Variables not updated in the worklfow
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CIGM

CIGM
- Adobe Campaign Classic
Hi Florent, Thanks for your reply but I don't understand what you mean with your explanation. Could you please explain how to reinitialize the variables? Do you mean restart the workflow? If so, the whole point of having it triggered with an alert and an incremental query is not to have to re-start it each times this happens. Thanks, C

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Re: Recurring deliveries not sent
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CIGM

CIGM
- Adobe Campaign Classic
Hi Florent, No I left the deliveries. Thanks for your help as usual.Best,C

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Split discrepancies on output data
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CIGM

CIGM
- Adobe Campaign Standard
Hi, I have a quick question and hope you might be able to help. I have built an Email Engagement status in Adobe Campaign that allows to target audience based on if they have opened/clicked within an email. The status is a back-end workflow that populates 3 fields on the recipient table. I have a pot of data that I want to breakdown by using this status so I have used a split an specified within that splits what is the status I'd like to get, When the split have all the subsets created in differ...

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Delivery logs - number of ocurrences
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CIGM

CIGM
- Adobe Campaign Classic
Hi there, Could you please let me know what 'Number of occurrences' refers to on the Non deliverable Management> Delivery log qualification please? Screenshot attached:Thanks,C

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Variables not updated in the worklfow
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CIGM

CIGM
- Adobe Campaign Classic
Hi all,I have a triggered workflow where the variables after the split are not being updated. Please see screenshot below:I can see in the journal of the workflow that the data is updating correctly and the email is being sent because it's showing in the deliveries view. However, why the variables after the split are not being updated? They still have the numbers of the first time the email was sent to 371 people. I have cleared local cache and log out and log in again but still is showing no up...

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Re: Recurring deliveries not sent
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CIGM

CIGM
- Adobe Campaign Classic
Hi Florent,Thanks for getting back. No, we haven't upgraded our instance neither done any significant change/ maintenance operation (I have just checked with the technology team). The only thing I added on the delivery where some addresses and HTML pixels. We thought that might have been the reason of failing so I removed them. The email was sent when I manually re-start the workflow but it got stuck again on Prepare again next day. I have removed the old delivery and created a new one from the ...

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Re: Order deliveries within a campaign dashboard
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CIGM

CIGM
- Adobe Campaign Classic
Hi there, We have already created a view for deliveries and sort out by date but I wonder if there is any way to actually add the date within the campaign dashboard so I don't need to go to the view for deliveries.Best,C

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Order deliveries within a campaign dashboard
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CIGM

CIGM
- Adobe Campaign Classic
Hi there, Hope you are fine. This should be an easy one. Is there anyway to order the deliveries by date within the campaign delivery dashboard? As you can see below they do not appear in order. They appear in order in the delivery logs but not here.Any help would be much appreciate it.Thanks,C

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Recurring deliveries not sent
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CIGM

CIGM
- Adobe Campaign Classic
Hi there, We have built a workflow with an incremental query to target X people during an X period of time with a recurring delivery. The way it works is:- Data workflow with an incremental query and an end button that start the marketing workflow.- External signal on marketing workflow that picks up the data from the data workflows and sends the email out as a recurrent delivery. Everything was running smoothly and working fine seems September but the emails have suddenly stop sending and it on...

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Deliverability- Message error
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CIGM

CIGM
- Adobe Campaign Standard
Hi there,I have noticed that the error below is happening in most of the emails we are sending to Microsoft accounts:Email FALIED to send. Reason USER UNKNOWN. Text: 550.5.5.0. Requested action not taken: mailbox unavailable. Do you know what are the reasons why a mailbox would be unavailable? Is there any way to fix this?Cheers, C

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Re: Personalized Reports- storage not working
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CIGM

CIGM
- Adobe Campaign Standard
Yes, cheers Florent

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Re: GA integration with Adobe
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CIGM

CIGM
- Adobe Campaign Standard
Thanks Adhiyan. Just to clarify, if I follow all these steps it will meana that I don't need to add the tracking URLs on the delivery template as they would be automatically generated once the email is sent. Am I right?Thanks,C

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Incremental query- expiradition date
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CIGM

CIGM
- Adobe Campaign Standard
Hi there,Could you let me know if an expiration date can be done with an incremental query itself? If so, could you please show me how to do this?Thanks!C

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Re: Personalized Reports- storage not working
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CIGM

CIGM
- Adobe Campaign Standard
Thanks, I will do that!

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Deliverability errors
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CIGM

CIGM
- Adobe Campaign Standard
Hi there,Is there any Adobe Campaign documentation at all where I can find a list of deliverability errors just as, what it means:- 491 Proxy connection to MX #IP# failed.- No mx records have been found! Domain: '#DOMAIN#'; Type:28; Time used:97 ms- DNS query failed for '#DOMAIN'#Any help, is much appreciate it.Thanks,C

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GA integration with Adobe
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CIGM

CIGM
- Adobe Campaign Standard
Hi there, I have a generic question regarding GA integration with Adobe Campaign. Any help would be much appreciate it.- How can I integrate GA data to feedback back to Adobe Campaign? Would this be done by the Adobe Genesis connector (Web Analytcis) External Account?Thanks,C

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Re: Personalized Reports- storage not working
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CIGM

CIGM
- Adobe Campaign Standard
Hi Florent,I did thanks for sending it over. This is how I have my query built:Best,C

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
Hi Florent,Although it did not work, I don't think David's suggestion was wrong as it was working for him. I just pasted my unsubscribed link and send an email with some HTML content on (I was just sending a lorem ipsum email). It then worked. Thanks for your help and patience.cc

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Re: Reporting out of memory
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CIGM

CIGM
- Adobe Campaign Standard
Hi there,Thanks for this but is there an easy way to do this by just selecting it in the query?Thanks,cc

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Reporting out of memory
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CIGM

CIGM
- Adobe Campaign Standard
Hi there,Can you please tell me how can I fix the following error that's popping out when I try to run a bespoke online report?Any help would be great.Thanks,cc

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Personalized Reports- storage not working
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CIGM

CIGM
- Adobe Campaign Standard
Hi,I am trying to created a personalized report taking Adobe defaults one as an example to show email engagement stats (Campaign name, Delivered, Sent, CTR, CTOR, AR, Unsubscribes, etc). I want to create something very basic where o script is required so I am querying the delivery logs nms table, creating a table and feeding the data back to the query again. It looks like the below:However when I double click on the edit storage tab within the table (filter entities, edit properties) the databas...

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Re: Expiration date on the scheduler
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CIGM

CIGM
- Adobe Campaign Standard
Hi Florent,I went for the delay after given date option.Thanks,Carlota

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
Hi David,Thanks fro your reply too.I have followed your advise and it's not working so I must be doing something wrong.See screenshot below:Questions:- The mailto: needs to go to unusubscribe@domain.com or needs to be substituted by another email address?- I have tried to paste the unsubscribe webapp public URL instad of the encrypted preloading link but is not working neither.When I sent an email and I checked it out in Outlook, the link it's not showing and I am still having the option to mark...

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
Hi David, I'm trying with Outlook webapp. Could it be that the unsubscribe link is wrong? I never had an issue when I did it on my previous company... literally been trying the whole day and the link is not showing up!Best,C

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
I've tried with this too:

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
I added it and it did not work

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Re: How to add SMTP- List unsubscribe
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CIGM

CIGM
- Adobe Campaign Standard
Thank you Florent. I have tried with your suggestion but still is not working... the email is being sent but the unsubs link does not display on the email interface. Any thoughts what could that be? I have also tried to do it with the Adobe SMTP by default - see below but is not working either. Best,C

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