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SOLVED

Adobe Marketing Cloud login in Adobe Campaign

smba101
Level 2
Level 2

My understanding is that our Campaign v7 instance has been provisioned for IMS ID as I had raised a client care ticket for the same. But when I am trying to login using my Marketing Cloud ID it says that I am not authorized in the Campaign logs. The exact error is:

XSV-350039 'smriti.b@xxx.com' operator has no rights. Unable to connect. (iRc=-69)

Can some one suggest what could be missing here? Thanks.

Additionally, when I log in using my Marketing Cloud ID, I get a dialog with null string. Screenshot below:

null.jpg

1 Accepted Solution
Filip_TechMarke
Correct answer by
Level 2
Level 2

Hi smba101,

You may have seen this documentation before, but in case you haven't, this describes the process of configuring IMS.

Maybe there is something there which could be the missing link.

Configuration IMS

Thanks,

Filip_TechMarketer

View solution in original post

1 Reply
Filip_TechMarke
Correct answer by
Level 2
Level 2

Hi smba101,

You may have seen this documentation before, but in case you haven't, this describes the process of configuring IMS.

Maybe there is something there which could be the missing link.

Configuration IMS

Thanks,

Filip_TechMarketer

View solution in original post