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SOLVED

accidentally deleted couple of the services

RoySatyajit
Level 2
Level 2

Hi All,

Accidentally I have deleted couple of the services from our instance, I have created those again, but it seems linkage between these services and customer profiles is broken now. what would be the best way to restore linkage between customer profile and services.

Hope this does not sound confusing. Please feel free for further clarification.

Thanks,

Roy

1 Accepted Solution
RoySatyajit
Correct answer by
Level 2
Level 2

Hi Ramon,

Its solved now, we have asked Adobe to restore the whole database from previous day's backup. Everything is fine now.

Thanks for the answer.

Cheers,

Roy

View solution in original post

2 Replies
ramon_bisswanger
Employee
Employee

Hi Roy,

once deleted you basically can't easily restore the data as subscription information would have been deleted as well.

You could try something to "guess" the previous subscribers:

* Check everyone who received the last delivery for the subscription

* Then subscribe them again

Though any unsubscription done between last delivery + deletion won't be captured.

Also any new subscription during that period won't be captured.

RoySatyajit
Correct answer by
Level 2
Level 2

Hi Ramon,

Its solved now, we have asked Adobe to restore the whole database from previous day's backup. Everything is fine now.

Thanks for the answer.

Cheers,

Roy

View solution in original post