As previously shared, we are working to improve how you interact with Adobe Customer Support, starting with Adobe Experience Manager and Campaign products. Our vision is to streamline the support experience by moving to a single entry point, using the Adobe Admin Console. Once live, your organization will be able to easily access Adobe Customer Support; have greater visibility into your service history via a common system across products; and request help via phone, web and chat through this single portal.
Attend a customer office hours on the New Customer Support Experience, (various dates in April and May)
Hi @kautuk_sahni - I asked this question via our CSM and also over at the Experience Cloud forums, but nobody wants to provide an answer:
Does the new support portal require administrator access to the Admin console like the current Experience Cloud support? or is there new roles we can provide to users who wish to just access the support portal?
There are multiple roles that a System Admin of an org can provide their users like Support Admin, Product Admin etc. From Support perspective you should assign Support Admin role