Tracking Breaking When Using Search Bar In Email

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lcharlwood

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lcharlwood

lcharlwood

17-09-2020

Hello.

 

We are looking to start using search bars in the headers of our emails so a customer can type in their local town and on click, it takes them through to the website of the closest site to them, see below.

 

lcharlwood_0-1600358277883.png

 

However, we're having an issue with the tracking breaking - if tracking is disabled for this link it works perfectly but if tracking is kept on the link it does not work and a 'requested URL cannot be found' error message is displayed.

 

The below script is used in the HTML for the search bar to pull in what the customer inputs but it appears the GA tracking doesn't like it when applied and breaks. To note, the 'abcd' in the below is just for illustrative purposes.

 

<form action="https://www.abcd.co.uk/abcd/" method="get" name="search_form" id="search_form">

 

Any ideas on how I can get this functionality to work but with the tracking enabled?

 

Thanks.

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

21-10-2020

Hi @lcharlwood,

Were you able to resolve this query with any of the given solutions? Let us know if you need more help.

Thanks!