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SOLVED

subscribers unsubscribing from newsletter are still in the subscription list

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Employee

Hi @All 

The subscribers that are unsubscribing from newsletter are still in the subscription list. I have triggered the mail with the OOTB unsubscription webapp, when clicking on unsubscribe the user should unsubscribe from the service but the user is still showing in the subscription list in my service. Kindly help me out here. 

1 Accepted Solution

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Correct answer by
Community Advisor

Hello @ashish_gra ,

depends how your unsubscription logic is done. If you are updating the recipient profile fields

Marcel_Szimonisz_0-1657804446776.png


or you unsubscribe them from the service

 

 https://experienceleague.adobe.com/developer/campaign-api/api/sm-subscription-Unsubscribe.html

 

var recipient = {recipient: {_key: "email", email: "john.smith@example.com"}}
nms.subscription.Unsubscribe("SVC1", recipient)

 

Can you check the web app what it actually does and let us know? 

 

 

Marcel

 

 

View solution in original post

2 Replies

Avatar

Correct answer by
Community Advisor

Hello @ashish_gra ,

depends how your unsubscription logic is done. If you are updating the recipient profile fields

Marcel_Szimonisz_0-1657804446776.png


or you unsubscribe them from the service

 

 https://experienceleague.adobe.com/developer/campaign-api/api/sm-subscription-Unsubscribe.html

 

var recipient = {recipient: {_key: "email", email: "john.smith@example.com"}}
nms.subscription.Unsubscribe("SVC1", recipient)

 

Can you check the web app what it actually does and let us know? 

 

 

Marcel

 

 

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Administrator

Hi @ashish_gra,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!