SOP-330011 Error while executing the method 'LogonToRemoteInstance' of service 'nms:extAccount'.

[RRafiki]

Hi Experts,

After upgrading, we are experiencing an issue. In MOT, the message center workflow - Message Center Execution Instance 2 is errored out. We have reviewed the URL, External Account ID, and the other account information it uses. All seems to be passed with correct values, but still, the WF is erroring out. 

Error Message:

soapImportBatchEvent    SCR-160012 Javascript: error while evaluating script 'mcSynch_mcExec1/soapImportBatchEvent'.

soapImportBatchEvent    SOP-330011 Error while executing the method 'LogonToRemoteInstance' of service 'nms:extAccount'.

soapImportBatchEvent    -55

I attempted offsetting the mc_sync scheduler to 4mins off the hour and restarting it. but the issue persists.

Thanks for the help

[akshaaga · Accepted solution]

@RRafiki ,

Based on the error message you provided, the issue is related to the LogonToRemoteInstance method of the nms:extAccount service. This method is responsible for logging into an external account, which is used by the workflow to connect to a third-party system or external application.

Here are a few steps you can try to resolve the issue:

1. Make sure that the username and password used to log in to the external account are correct. Also, check if the account is still active and not locked out.

2. Verify that the endpoint URL used to connect to the external account is correct and reachable. You can try accessing the URL directly from a browser or using a tool like Postman to make sure that the connection is working.

3. Review the server logs to see if there are any errors related to the nms:extAccount service or the LogonToRemoteInstance method. This may help you identify the root cause of the issue.

4. Check the message center workflow configuration: Ensure that the Message Center workflow is configured correctly with the correct External Account ID and other relevant details.

If the above steps do not resolve the issue, you may need to contact Adobe Support or a certified Adobe Campaign consultant for further assistance.

[RRafiki]

Thanks @akshaaga