SMS Delivery data summary

[lukkyluke]

Hi, I am trying to understand why approximately one third of the messages are marked with "number of processed records=0" (in the nms:deliveryLogStats table). There are 40 duplicate telephone numbers that are removed. I am quite sure that all the 15k messages has been sent, since the logs of our SMS service provider says so. What script could be triggering the insertion of zero-values?

Delivery overview:

deliveryLogStats where number of processed records=1:

deliveryLogStats where number of processed records=0:

Thanks in advance!

[Darren_Bowers · Accepted solution]

Hi @lukkyluke you can try going to the delivery in the delivery folder, right-click, Actions -> Recompute delivery and tracking indicators. I have seen SMS campaigns get out of whack with stats after a while and this seems to fix it.

Cheers Darren

[lukkyluke]

Thank you so much, that worked! 🙂 @Darren_Bowers