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Scheduled campaign unique error notification

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Level 2

Hi,

 

In scheduled campaigns in some workflows we are using File transfer activity and in some workflows we using the readlist  activity.

 

Some time workflows are getting into error state and we are getting error notifications,

 

Is there a way to get an unique notification for this type of error.(we are getting several notification so that we are missing it)

 

Can anyone help on this.

 

Thanks & regards 

Gowtham raj 

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @gowthamr123 ,

Duplicate the out of the box delivery template 'Notification of the workflow supervisor (notifySupervisor)'

And modify the subject line as 'File Transfer Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

ParthaSarathy_0-1689574570520.png

 

And whenever you create campaign workflow using File transfer activity, go to workflow property > execution tab > select this new delivery template in error management template

ParthaSarathy_1-1689574737618.png

 

Similarly, Again Duplicate the out of the box delivery template 

And modify the subject line as 'Read List Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

ParthaSarathy_2-1689574831437.png

 

And whenever you create campaign workflow using Read List activity, go to workflow property > execution tab > select this new delivery template in error management template

ParthaSarathy_3-1689574923627.png

 

In this way you will get a unique notifications in your inbox and you can search using the keyword 'Read List Campaign' or 'File Transfer Campaign'.

Or you can create a rule in outlook. Create a new folder in outlook, and provide the rule as below

ParthaSarathy_4-1689575159730.png

 

But If you want to get notification, if there is an error while processing the file in File transfer activity, you can have below configuration by enabling 'process error' and using Alert activity

ParthaSarathy_5-1689575241536.png

 

 

 

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4 Replies

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Community Advisor

@gowthamr123, You can customize the error message that the workflow supervisors group gets by duplicating the template located Administration>Campaign management>Technical deliveries and templates section. Otherwise, you can have alert activity within the workflow if it's something for example file transfer activity is getting No file/error. But it's not possible to get a unique notification for each type of error that you're receiving at the workflow level as it may contain several activities.

Thanks, Sathees

Avatar

Correct answer by
Community Advisor

Hi @gowthamr123 ,

Duplicate the out of the box delivery template 'Notification of the workflow supervisor (notifySupervisor)'

And modify the subject line as 'File Transfer Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

ParthaSarathy_0-1689574570520.png

 

And whenever you create campaign workflow using File transfer activity, go to workflow property > execution tab > select this new delivery template in error management template

ParthaSarathy_1-1689574737618.png

 

Similarly, Again Duplicate the out of the box delivery template 

And modify the subject line as 'Read List Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

ParthaSarathy_2-1689574831437.png

 

And whenever you create campaign workflow using Read List activity, go to workflow property > execution tab > select this new delivery template in error management template

ParthaSarathy_3-1689574923627.png

 

In this way you will get a unique notifications in your inbox and you can search using the keyword 'Read List Campaign' or 'File Transfer Campaign'.

Or you can create a rule in outlook. Create a new folder in outlook, and provide the rule as below

ParthaSarathy_4-1689575159730.png

 

But If you want to get notification, if there is an error while processing the file in File transfer activity, you can have below configuration by enabling 'process error' and using Alert activity

ParthaSarathy_5-1689575241536.png

 

 

 

Avatar

Level 2

Hi @ParthaSarathy 

 

Thanks for the detailed explanation it help me and it works fine.