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vkt1989
Level 2
August 2, 2020
Solved

Error while sign in using Adobe ID

  • August 2, 2020
  • 2 replies
  • 2075 views

Hi

 

We are getting error for every user when we sign in using Adobe ID. Everything was working previously but this error started appearing recently.

 

Error

BAS-010063 An error (-53 code) has occurred. Your rights do not enable you to view its details.

 

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    Best answer by vkt1989

    I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

    2 replies

    Darren_Bowers
    Darren_Bowers
    Level 9
    August 3, 2020

    Hi @vkt1989 - Have you tried whitelisting the IP addresses you are using to access the server?
    https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/seeing-bas-010063-error-for-web-application/qaq-p/314665

    https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/error-while-publishing-webapp/td-p/330843

    Cheers Darren

      A
      amritakedia_epsilon
      Level 3
      August 6, 2020

      Please select the operator in the explorer tab  and goto Edit -> Edit XML source . Make sure authentication type is "ims"

       

       

      <access authenticationType="ims" noConsoleCnx="false" sessionTimeout="0">

      V
      vkt1989AuthorAccepted solution
      Level 2
      August 6, 2020

      I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

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