Error on MCSych workflows on marketing instance after a Build Upgrade | Adobe Higher Education
Skip to main content
R
Adobe Employee
RRafikiAdobe Employee
Adobe Employee
April 20, 2023
Beantwortet

Error on MCSych workflows on marketing instance after a Build Upgrade

  • April 20, 2023
  • 1 Antwort
  • 568 Ansichten

Hi experts

 

After upgrading, I'm experiencing an issue. In MOT, the message center workflow - Message Center Execution Instance 2 is errored out. I checked the URL, External Account ID, and the other account information it uses.

All seems to be passed with correct values, but still, the WF is erroring out.

Error Message:

04/19/2023 12:25:42 PM    SCR-160012 Javascript: error while evaluating script 'mcSynch_mcExec2/soapImportBatchEvent'.

04/19/2023 12:25:42 PM    SOP-330011 Error while executing the method 'LogonToRemoteInstance' of service 'nms:extAccount'.

04/19/2023 12:25:42 PM    -55

 

Appreciate the help or guidance toward remediation.

Thanks 

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von david--garcia

    Could be folder permission/access previleges changed after upgrade.

    1. Check folder permissions on remote instance for that operator and or previleges
    2. Try sending a logontoremoteinstance soap method request through postman or a workflow http request to troubleshoot the error better.

    Here is an example of how you can logon to a remote instance https://experienceleague.adobe.com/developer/campaign-api/api/f-decryptPassword.html?hl=logontoremoteinstance

    1 Antwort

    david--garcia
    david--garciaAntwort
    Level 10
    April 20, 2023

    Could be folder permission/access previleges changed after upgrade.

    1. Check folder permissions on remote instance for that operator and or previleges
    2. Try sending a logontoremoteinstance soap method request through postman or a workflow http request to troubleshoot the error better.

    Here is an example of how you can logon to a remote instance https://experienceleague.adobe.com/developer/campaign-api/api/f-decryptPassword.html?hl=logontoremoteinstance

      Allgemeine NutzungsbedingungenAccessibility statement

      Loading footer...