Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Despite receipt failure recipients are retained in the delivery!

Avatar

Level 2

Hello community!

I wonder why recipients   are retained in a delivery despite receipt failure and how we can control the quarantine process of these addresses? 

Thanks 

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.

 

  1. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  2. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  3. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.

 

  1. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  2. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  3. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.