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SOLVED

Despite receipt failure recipients are retained in the delivery!

FreeSoulAya
Level 2
Level 2

Hello community!

I wonder why recipients   are retained in a delivery despite receipt failure and how we can control the quarantine process of these addresses? 

Thanks 

1 Accepted Solution
David__Garcia
Correct answer by
Employee
Employee

These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.

 

  1. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  2. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  3. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.

View solution in original post

1 Reply
David__Garcia
Correct answer by
Employee
Employee

These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.

 

  1. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  2. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
  3. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.