Despite receipt failure recipients are retained in the delivery!

[FreeSoulAya]

Hello community!

I wonder why recipients   are retained in a delivery despite receipt failure and how we can control the quarantine process of these addresses? 

Thanks 

[david--garcia · Accepted solution]

These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.

1. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
2. https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliverie...
3. https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messa...

Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.