Delete Public resource from all servers in Adobe Campaign once the resource is deleted.

[krishnakanth_patnaik_cc]

Hi,

This could be simple of could be complicated.

I was able to publish a file in Adobe campaign Classic. (Image or PDF).

This file is visible via resource URL.

However, When I delete the file, it still displayed via resource URL.

Is there a specific time or some configuration where once the file records is deleted, all of its traces be removed as well?

Like,

1. Delete File in Marketing Server

2. Delete File in all Frontal Servers

Any inputs would help.

Thanks,

Krishnakanth

[LakshmiPravallika · Accepted solution]

Hi @krishnakanth_patnaik_cc ,

1. Delete File in Marketing Server:

The file will be present in Adobe Marketing Server under the Path "/usr/local/neolane/nl6/var/res/...(as per your Team's directories)". We dont have access to these Directories in order to delete the Files at Backend, so thats the reason why we can not delete these Files.

The directory Path is stored in the Schema xtk:fileRes under the attribute "File name".

If you require such files to be deleted , Please raise an Adobe Ticket.

2. Delete File in all Frontal Servers

To delete the File in Forntal Servers, you can delete the record from Schema "xtk:fileRes" based on Internal name to fetch the right one's.

Even though we delete from ACM Forntal end Database, it would still be visible as it is not deleted in backend Marketing Server and hence the Url would be visible in the Browser.

Regards,

Pravallika.

[krishnakanth_patnaik_cc]

Hi @LakshmiPravallika ,

I was able to access this /usr/local/neolane/nl6/var/res/ using JS File methods and able to delete the file in marketing servers. But the file is still showing up when hitting the URL.

Upon checking with Adobe We found out that file gets deleted only on marketing server. 

I'm trying see if it is possible to delete files from frontal servers.

We don't want to show the image/pdf once after 3 months.

Checking if clean up or some system workflow deletes these files. 

[LakshmiPravallika]

Hi @krishnakanth_patnaik_cc ,

There is no Out of the Box workflow to delete the Image/pdf files uploaded on Server.

Can you Please check on deleting these files older than 3 months by raising an Adobe Ticket? (Just an FYI... in our's we can even see 2018 Files which got Uploaded, which means no clean up workflow for these Files).

Regards,

Pravallika.

[krishnakanth_patnaik_cc]

I was able to delete files at server level, however the files published to other containers are not accessible to modify or delete.

Guess we have to take a different approach resolving this.

Thanks for the inputs.