Campaign Classic - SFTP is not working after OS upgrade

[jayakrishnant75]

In our Hybrid model setup, following the OS upgrade prompted by an EOL issue in the production environment, we have encountered an unexpected malfunction with the SFTP account. This issue has not been observed in the UAT environments. The main distinction in the production environment is the utilization of the latest OS version 8.10. We suspect that a bug is impacting the connection to the SFTP account, which is hosted on a Windows server. Although a similar issue has been previously reported to Adobe, it is uncertain whether the required fix is available in the RPM provided by Adobe for RHEL 8. X version.

In the workflow, we are encountering a timeout error after 5 minutes of waiting. Please find the log below. On the SFTP side, we can observe a successful login from the campaign side, but no further activity is occurring thereafter.

06/26/2024 2:38:55 AM Workflow finished
06/26/2024 2:38:55 AM fileTransfer CRL-290002 Download error in cURL
06/26/2024 2:38:55 AM fileTransfer Timeout was reached
06/26/2024 2:33:55 AM fileTransfer Starting file listing 'sftp://10.x.x.x:22/prd/control/onem/idpfeed_to_onem_success_20240625.csv'

[_Manoj_Kumar_]

Hello @jayakrishnant75 

Look like there is a 5 min timeout set. Instead of listing the files can you try selecting the exact file and process it?

[jayakrishnant75]

@_Manoj_Kumar_- File upload is also not working and via command line from the Linux server we are able to list and download file to application server, But via campaign application, it's not working and build version is 9356. Looks like a bug like this for windows SFTP accounts Campaign Classic - SFTP Download issue | Adobe Campaign

[Sukrity_Wadhwa]

Hi @jayakrishnant75,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

[jayakrishnant75 · Accepted solution]

@Sukrity_Wadhwa There is a bug that's currently affecting curl-7.61.1-34.el8, causing SFTP transfers using curl to hang. https://issues.redhat.com/browse/RHEL-44684. So out of scope and please close this

[Sukrity_Wadhwa]

@jayakrishnant75 Thanks for sharing this update with the Community!