BAS-010014 Cannot open file. The system cannot find the path specified.

[Marcel_Szimonisz]

Hello,

After updating servers to 7.4.1 we have another weird issue going on.

Issue is with uploading files:

Select file upload from local machine. File is uploaded successfully. But when clicking on 'Ok' I get prompt as if the process is not finished

When we click on yes and Ok again we get error

As if something tried to read the file. But to me this is not the correct location at all or not full location where the file is loaded.  Any idea what I need to check?

Marcel

[DavidKangni · Accepted solution]

Hi @Marcel_Szimonisz 

It is a known issue and Adobe has released a new version of the Client Console for 7.4.1

Please make sure you download the latest version of the client console 

Thanks,

David

[Marcel_Szimonisz]

thanks @DavidKangni  a lot will try asap and let you know. where you do see these known issues? Also where you have found the file.. i cannot see same in download centre

Marcel

[DavidKangni]

@Marcel_Szimonisz You can files there 

https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html

just make sure to download the latest one using date published.

Thanks,

David

[Marcel_Szimonisz]

Hello @DavidKangni thanks a lot. also where did you find it as known issue i could not find anything 

Marcel

[DavidKangni]

Hi @Marcel_Szimonisz,

it was a deduction from my experience.

But you need to compare the release date in the documentation to the date published. 

For 9383 the release was in June but the published date was in July which means some issues were reported to Adobe and they deployed a hot fix or a patch.

Also you can see in my previous screenshot, you can filter by software type.

Thanks,

David 

[Marcel_Szimonisz]

Hello @DavidKangni it did not help. perhaps we missed some rights during installation no idea for now.. it seems that some process cannot read that path.. but file is uploaded so its very strange.

[Marcel_Szimonisz]

OK 

I downloaded the azure fix one and issue persists.. then i downloaded the previous which is literally called same as yours.. file load fix and all works.. 

But  no idea why in the newest console app the issue is again