Audience Exclusion condition

[at7140]

Hi All, 

We have targeted specific recipient by Email/SMS in 1st send , now we want to set follow up  Direct mail  workflow to Recipient who have not clicked/opened on link present in Email/SMS delivery  , how can we setup this , Thanks in advance.

[ParthaSarathy]

Hi @at7140,

If you have a delivery code or internal name of the delivery, you can query as below,

Targeting and filtering dimension as Recipients, and Filtering condition as,

 Recipient delivery logs exist such as

        [delivery/@deliveryCode] equals to abcd

AND

 Tracking logs do not exist such as

        [delivery/@deliveryCode] equals to abcd

So, this will result out all the recipients who were part of abc123 delivery but they haven't opened the delivery yet.

If required you can add additional condition to broadLog as status equals to sent

[at7140]

Hi @ParthaSarathy 

Thanks for above but 

This is the exact requirement,

(Direct mail file for those who have received this campaign digitally, but who have not taken action (clicked link in HTML/ SMS) in digital send.

This should also account for bounces and quarantine.

[ParthaSarathy · Accepted solution]

@at7140 , You can add additional condition as,

OR

ExclusionLog exist such as

     [delivery/@deliveryCode] equal to abc123

If you want to get all the deliveries of a particualar campaign, wither provide condition as deliveryCode is included in abc1,abc2,abc3

or [delivery/@operation-id] equal to 123456 (campaign's primary key)

To this result audience you can send direct mail.