Adobe Campaign Classic keeps removing MSO html code and only happens to a specific login detail.

Avatar

Avatar

8SuperLemon

Avatar

8SuperLemon

8SuperLemon

03-02-2019

Have anyone had this issue before? I'm wondering if because I'm using IE9 instead of IE 11. Thanks

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

Venu_Reddy

MVP

Avatar

Venu_Reddy

MVP

Venu_Reddy
MVP

04-02-2019

Hello,

In order to help us determine exactly the cause of this behaviour, could you be more specific about the context? Which version of Adobe Campaign do you use? Is your email content imported using “DCE” mode? And which part of your code is stripped out (is it all of what you pasted here?)? Also, at which moment do you notice the code of the email has changed?

Sometimes when importing content in DCE editing mode, parts of the code can be automatically re-written for deliverability and compatibility purpose. If this is what you’re experiencing, please contact Adobe support to escalate the problem as this is a known behaviour.

If this is something different, do not hesitate to post more details here so that we can dig into it together.

Regards,

Venu

Answers (0)