ACC V7 Delivery

[Sanjana12]

Hi, we are facing an issue where while trying to send a proof, a delivery ID is getting generated but no delivery is generated for it. What could be the reason?

[ParthaSarathy]

Hi @Sanjana12 ,

To troubleshoot it, create a delivery folder and make it as a view. Then you find a 'Display proofs' checkbox, enable it. Search for the delivery label, you can find '[Proof X] <Delivery label>'. Open it and go to audit tab for checking the reason.

Also, You can create a recurring delivery in a campaign and add proof addresses in 'To' > Target of the proofs; And go to Property > approvals > enable below options and start the workflow. After the delivery is created in campaign dashboard, repeat the step mentioned above and search by enabling 'Display proofs'

[Sanjana12]

The delivery was actually deleted but nobody knows how. Any idea how a delivery can be deleted just like that? We also found some issue with the delivery content for which the proofs were failing. Could that be a reason?

[ParthaSarathy]

Hi @Sanjana12 ,

sometimes you can find the deleted deliveries under /Campaign Management/Deliveries/Deleted deliveries/ folder. A delivery might get deleted only if some operator manually deletes it or by using a workflow to delete it or from database deletion. If there is an automated process of taking a backup daily of your ACC instance, then you can recover it by contacting the database team. Or else it is not possible to recover.