Hello,
I am currently facing a tracking issue in one of my instances; the server version is : 6.1.1 (build 8708)
The mkt server is a window machine and MSSQL server DB. all mid server are linux + postgreSQL.
At the beginning, i had 5 mids and few years after my client added 2 others.
external account :
- 7 email routing external account : mid1, mid2, ..., mid7
- 7 fda attached to each email routing external account : fda1,fda2,...,fda7
deployment wizard > tracking configurations :
- external url => an https url tracking link (handled by it teams) : https://t.trackings.xxxxx.com/
- externalize tracking management => yes
- external account email routing => mid3 (with fda3) : https://xxxxxxxxxx-mids3.com
=> the tracking instance is enable on this tab
- the tracking system used is "Session web tracking"
Server conf file :
- the redirection section is well configured :
<redirection IMSOrgId="" P3PCompactPolicy="CAO DSP COR CURa DEVa TAIa OUR BUS IND UNI COM NAV"
databaseId="" defLogCount="30" expirationURL="" maxJobsInCache="100"
startRedirection="true" startRedirectionInModule="true" trackWebVisitors="false"
trackingPassword="">
<spareServer enabledIf="$(hostname)!='mids1'" id="1" url="http://xxxxxxxxxx-mids1:8080"/>
<spareServer enabledIf="$(hostname)!='mids2'" id="2" url="http://xxxxxxxxxx-mids2:8080"/>
<spareServer enabledIf="$(hostname)!='mids3'" id="3" url="http://xxxxxxxxxx-mids3:8080"/>
<spareServer enabledIf="$(hostname)!='mids4'" id="4" url="http://xxxxxxxxxx-mids4:8080"/>
<spareServer enabledIf="$(hostname)!='mids5'" id="5" url="http://xxxxxxxxxx-mids5:8080"/>
<spareServer enabledIf="$(hostname)!='mids6'" id="6" url="http://xxxxxxxxxx-mids6:8080"/>
<spareServer enabledIf="$(hostname)!='mids7'" id="7" url="http://xxxxxxxxxx-mids7:8080"/>
</redirection>
https://t.trackings.xxxxx.com/ can load balanced all of this 7 internal urls
1/ when i choose external account email routing => mid1 or 2 or 3 or 4 or 5 (with fda1,2,3,4,5) :
After the tracking technical workflow passed :
- KO : the NmsTracking_Pointer show only 5 of the 7 mids,
- KO : the tracking infos are pushed only on the 5 mids => when we send emails, sometimes we are facing ko link (when the tracking link choose mids6 or 7 for example),
- OK : the tracking logs are well agregated on the server marketing
2/ when i choose external account email routing => mid6 or 7 (with fda6 or 7) :
After the tracking technical workflow pased :
- OK : the NmsTracking_Pointer show only all the 7 mids : OK
- OK : the tracking infos are pushed only on the 7 mids => no issues on links,
- KO : the tracking logs are not agregated on the server marketing
maybe i miss one configuration, but couldn't find what, in order to handle all situations ?
NmsTracking_Pointer :
<?xml version='1.0'?>
<tracking>
<server lastLog="2019-08-23 10:02:15.620Z" lastMsgId="<?xml version='1.0'?>
<tracking>
<server lastLog="2019-08-23 10:02:16.273Z" lastMsgId="159797179" url="http://xxxxxxxxxx-mids4:8080"/>
<server lastLog="2019-08-23 10:02:16.366Z" lastMsgId="170670574" url="http://xxxxxxxxxx-mids5:8080"/>
<server lastLog="2019-08-23 10:02:16.426Z" lastMsgId="154819637" url="http://xxxxxxxxxx-mids1:8080"/>
<server lastLog="2019-08-23 10:02:16.453Z" lastMsgId="138509476" url="http://xxxxxxxxxx-mids2:8080"/>
<server lastLog="2019-08-23 10:02:16.469Z" lastMsgId="158642152" url="http://xxxxxxxxxx-mids3:8080"/>
</tracking>
"
url="https://xxxxxxxxxx-mids3.com"/>
</tracking>
Solved! Go to Solution.
Hello there, Please try restarting trackinglogd process on tracking server
Hello there, Please try restarting trackinglogd process on tracking server
Views
Likes
Replies
Views
Likes
Replies
Views
Likes
Replies
Views
Likes
Replies
Views
Likes
Replies