Workspace - you do not have access to the requested metric

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jusaha

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jusaha

jusaha

16-05-2018

Hi,

I'm trying to create a calculated metric based on a segment I have (it includes only internal traffic, based on an event we set by IP in processing rules).

The segment works if I apply it to a report with a visit metric. The dimension is a prop that's present on every event on the site:

1488682_pastedImage_0.png

And when I create a calculated metric based on this segment, I can see in the preview that I get the same number of visits:

1488689_pastedImage_1.png

But when I replace the normal visits metric in the report with this new calculated metric, I get nothing, and the message "You do not have access to the requested metric".

1488690_pastedImage_2.png

How come I don't have access to the metric when I'm the owner and I just created it myself?

Accepted Solutions (1)

Accepted Solutions (1)

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jusaha

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jusaha

jusaha

05-06-2018

I have since found a solution for this. It was because the segment was based on a success event that had visibility set to "builders". When I switched it to "visible everywhere" the error disappeared. But I agree it looks like a bug, so I've submitted it to Customer Care.

Answers (1)

Answers (1)

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Gigazelle

Employee

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734

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734
Gigazelle
Employee

05-06-2018

This is definitely looking like a bug. The steps are outlined really well here - if you can reference this thread when creating a ticket with Customer Care, along with your login company, username, and workspace name, that should be enough information for the agent to troubleshoot.