Unspecified in Classification by Divisions

[kyd212]

Hi,

Have an unspecified bucket in the divisions dimension created by using SAINT classification.

When breaking down the unspecified by styles seeing these products having divisions in the file that is being sent to Adobe for classification. Can't find the reason why these styles are not classified as in the file. Have you ever encountered this issue before or have any ideas how to troubleshoot? Thank you.

[Urs_Boller]

how long have you waited after uploading? sometimes it takes up to 72 hours until the classifications are fully processed.

[kyd212]

We definitely waited more than 72 hours. We had to re-upload unmatched syles with the metadata again in a separate file. It worked as a quick fix but it's not a long term solution, still seeing the same issue with the automated file. Thanks.

[Urs_Boller · Accepted solution]

sounds like a task for CustomerCare - if manual upload solves the problem there might be a problem on the automated solution ...

[kyd212]

yes, agree. thank you!