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unable to login to the ftp3.omniture.com

RStringer
Level 1
Level 1

Hi,

I want to import a classification file via Filezilla to classify an eVar.  I have created the classification and the ftp location, however the connection to the server continues to be lost and I am in a loop of it trying to connect every 5 seconds.

Any suggestions would be welcome.

Thanks

2 Replies
fsakjlfdsakljfd
Level 5
Level 5

Have you tried connecting on a different network?  I've found issues using Filezilla, dependent on IT network security configurations.

srola
Employee
Employee

Please check with your IT if you have IP Restrictions, if yes then you would want them to get Adobe's IPs whitelisted mentioned here: https://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html