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Unable to access Adobe Analytics

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Level 1

Getting error 

It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support.

1 Accepted Solution

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Correct answer by
Employee Advisor

Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

 

If you have already tried all of the above, please log a ticket to the client care via Admin Console.

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4 Replies

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Community Advisor and Adobe Champion

Did your account previously work, or is this a new account?

 

As the message said, your Org Admin is probably the best person to check with because they can see what permissions you have been granted... 

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Level 1

This is a new account getting error "It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support."

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Community Advisor and Adobe Champion

Ok, whoever set up the account probably missed some permissions, you need to be granted access to tools like Workspace, access to either all or a subset of dimensions and metrics (depending on how your organization is set up), and access to all the suites that you need to be working in.

 

Sadly, only your admin can set that up for you.

Avatar

Correct answer by
Employee Advisor

Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

 

If you have already tried all of the above, please log a ticket to the client care via Admin Console.