Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Track Exit Users

Avatar

Level 1

Hi Team,

 

I want to track the reason why there is drop(exit) of users after particular stage in a mobile app. I used the Flow to see the journey of the users and found 10% of previous step are exiting and approx. 5% are going back to previous page.

So I want to track two thing
1. Why the users are exiting?
2. Why they are going to previous step?

 

Regards,

Pankaj

0 Replies

Avatar

Community Advisor

I don't think you can track "why" with AA. I imagine you'd need to ask your users for their reasons, which a survey might be more appropriate for.